Privacy policy

Privacy Policy

RPN Gifts
ABN: 15 634 975 956
Email: support@rpngifts.com
Website: www.RPNGifts.com

At RPN Gifts (Regents Park News), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to this Privacy Policy. If you do not agree, please refrain from using the site or providing personal information.

1. What We Collect

We may collect the following personal information:

  • Full name

  • Contact details (email, phone number, shipping/billing address)

  • Order and transaction history

  • Communication and support queries

  • Analytics and cookie data (browser type, device, IP address, pages viewed, etc.)

2. How We Collect It

We collect information through:

  • Orders placed via our website

  • Contact or enquiry forms

  • Newsletter sign-ups

  • Shopify’s checkout, apps, or account logins

  • Cookies and analytics tools

  • Emails opened or clicked

  • Social media interactions

If we receive information from third-party platforms (e.g. Shopify, PayPal, analytics tools), we treat that information in accordance with this policy.

3. Why We Collect Your Information

We use your personal information to:

  • Fulfil and process your orders

  • Provide customer support

  • Arrange shipping, returns, or exchanges

  • Improve our website and customer experience

  • Send marketing emails (if you opt in)

  • Detect and prevent fraud

  • Comply with legal obligations

4. Disclosure of Personal Information

We may disclose your data to:

  • Shopify and payment gateways (for order processing)

  • Delivery services (e.g., Sendle, Australia Post)

  • Marketing and analytics partners

  • Legal authorities (where required)

  • Our affiliated businesses (if relevant)

  • Service providers (e.g. email tools, IT providers, support tools)

All third parties are expected to adhere to privacy obligations under this policy.

5. Cookies & Tracking

Our site uses cookies and similar technologies to:

  • Enable core website functionality

  • Remember your preferences

  • Measure usage and improve performance

  • Tailor advertising (via Meta, Google, etc.)

You can disable cookies in your browser settings, but some features may stop working as expected.

See Shopify's cookie details here:
https://www.shopify.com/legal/cookies

6. Access and Correction

Access:
You may request access to your personal information held by us. We may charge a small administrative fee and, in limited cases, lawfully refuse access (e.g. where it affects others’ privacy or is prohibited by law).

Correction:
If your information is inaccurate, outdated, or incomplete, please contact us. We will update it promptly within a reasonable time.

7. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has submitted personal data, please contact us for removal.

8. International Data Transfers

As our website is powered by Shopify and may integrate with overseas providers, your data may be stored or processed in countries outside Australia. We ensure that adequate safeguards are in place where required.

9. Data Retention

We keep your personal information as long as necessary to:

  • Maintain your account or order history

  • Fulfil business or legal obligations

  • Resolve disputes

  • Enforce agreements

After it is no longer needed, data is securely destroyed or anonymized.

10. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information

  • Request a copy (data portability)

  • Restrict how we use your data

  • Withdraw consent (e.g. for marketing)

  • Lodge a complaint

To exercise your rights or raise concerns, email:
📧 newsregentspark@gmail.com

11. Complaints

If you believe your privacy rights have been breached:

  • Please contact us directly

  • If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

12. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted here with the updated date. Continued use of our website means you accept the updated policy.

Contact Us

RPN Gifts
Regents Park News & Casket
2/3374 Mount Lindesay Hwy
Regents Park QLD 4118
📧 support@rpngifts.com

Last updated: 15/11/2025